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ARE YOU BUYING SOMEONE ELSE'S PROBLEMS?
Successful organisations in today's business environment focus on doing the right things the first time, on time, every time, and always to the customer's satisfaction. Achieving this focus, while building a lasting foundation for improving business operating systems is easier said than done. We at Greystone Energy Systems Inc. have found that the ISO 9000 series of standards has provided a starting point for this foundation. Factor in our commitment to Total Quality Management, and we have developed a solid foundation for our Quality Program. Our adherence to known international quality management standards provides one of the strongest assurances of product/service quality available.
The adoption of, and certification to, the ISO 9000 Quality Standard results in a standardised operation that guarantees consistency. The T.Q.M. philosophy is needed to address the human side of quality. Such things as customer and employee satisfaction, team work resolution to problems, striving for continuous improvement, employee involvement and participation management are absolute necessities at Greystone Energy Systems Inc. to enable us to run a good operation.
ABOUT ISO
ISO is a worldwide federation of national standards bodies from some 100 countries. ISO was developed by the International Organisation for Standardisation in Geneva, Switzerland. It is a group of five international standards for quality management and quality assurance. It is an internationally recognised, registered quality system, achieved only through third party audits. Audits are conducted annually, therefore registration requires an ongoing commitment to quality.
| ISO 9000 / ISO 9004: |
These are the guidelines for quality management and quality systems. They give guidance to all organisations for quality management purposes.
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| ISO 9001: |
This standard specifies quality assurance in design, development, production, installation and service.
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| ISO 9002: |
This is the standard for quality assurance in production, installation and servicing.
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| ISO 9003: |
It is the quality assurance standard for final inspection and test.
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Comparison chart for ISO 9001, ISO 9002 and ISO 9003
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| Title |
ISO 9001 |
ISO 9002
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ISO 9003 |
| Management responsibility |
F 4.1 |
F |
L |
| Quality system |
F 4.2 |
F |
L |
| Contract Review |
F 4.3 |
F |
F |
| Design control |
F 4.4 |
X |
X |
| Document and data control |
F 4.5 |
F |
F |
| Purchasing |
F 4.6 |
F |
X |
| Control of customer supplied product |
F 4.7 |
F |
F |
| Product identification and traceability |
F 4.8 |
F |
L |
| Process control |
F 4.9 |
F |
X |
| Inspection and testing |
F 4.10 |
F |
L |
| Control of inspection, measuring and test equipment |
F 4.11 |
F |
F |
| Inspection and test status |
F 4.12 |
F |
F |
| Control of non conforming product |
F 4.13 |
F |
L |
| Corrective and preventive action |
F 4.14 |
F |
L |
| Handling, storage, packaging, preservation and delivery |
F 4.15 |
F |
F |
| Control of quality records |
F 4.16 |
F |
L |
| Internal quality audits |
F 4.17 |
F |
L |
| Training |
F 4.18 |
F |
L |
| Servicing |
F 4.19 |
F |
X |
| Statistical techniques |
F 4.20 |
F |
L |
Key:
F = Comprehensive requirement
L = Less comprehensive requirement than ISO 9001 and ISO 9002
X = Element not present
 
        
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